This report explores how UK organisations are approaching AI in communications and customer operations — the challenges they face, the use cases they prioritise, the outcomes they expect, and what they need to adopt AI with confidence. It draws on a recent STL Partners survey of 300 UK businesses across small office/home office (SOHO) businesses, small and medium-sized businesses (SMBs) and large enterprises segments.
Trends and insights from our database of quantum technology trials and deployments within telcos worldwide
How the NaaS world is preparing for agentic AI and its impact on internal operations, customer relationships, security and partnering across the ecosystem.
The various aspects of digital sovereignty and how telcos capitalise on the early demand for it
This report explores how North American telcos are seeking to capture the cybersecurity opportunity in the small and medium-sized business segment.
With core connectivity revenue growth proving elusive, telcos are looking to increase efficiency while expanding their offerings and generating new revenue streams. This report scopes out the opportunities for telecom operators in supporting digital identification and authentication.
DTW Ignite 2025 showed a telco industry that is truly embracing AI and trying to use it as a platform for accelerated transformation. We hope it succeeds.
SMBs are embracing 5G, cloud, and automation but face hurdles such as security, integration complexity, and resource limitations. This report examines how telcos can meet SMBs’ demands for seamless, secure, and manageable solutions, positioning themselves as integral partners in SMBs’ digital transformation journey.
With quantum technologies touching on many areas of telco business, it can be unclear where telcos should make early investments. However, there are some common priorities for telcos – and by considering a small number of strategic perspectives, decisions on next steps can be made.
Telcos must take steps internally to become companies underpinned by AI. We look at implications for the organisation, its people and AI governance processes and tools to responsibly root this transition.
Enterprises are experiencing rising bills from their cloud and network providers. This report recommends how enterprises can use a distributed hybrid cloud model to improve performance, enhance security and streamline data processing to reduce costs and increase productivity.
Deployment of digital twins by telcos runs significantly behind some verticals as they have less compelling use cases. However, they are now going live in multiple network-related areas. What are the key drivers and barriers of digital twin adoption in telecoms?
In recent years, the web 3.0 movement, which seeks to fundamentally change the economics of the Internet, has gained significant momentum. For many telcos, the disruption caused by a shift to web 3.0 could open up opportunities to rebuild relevance and revenues in the consumer market.
Wi-Fi will retain its preeminent position for enterprise in-building connectivity, despite hype about 5G. New Wi-Fi 6/6E/7 generations are game-changers that entrench and extend its role and utility in verticals, especially with 6GHz spectrum. Telcos and policymakers should broaden their vision towards “network diversity” rather than solely focusing on 5G.
We evaluate how enterprises are exploring private cellular and edge, the challenges they face in scaling existing proofs of concept and pilots and how they and telco operators can overcome them.
We found subtle but significant shifts at the GSMA’s Mobile World Congress 2022 that show how the market’s need is changing to ‘connecting technologies’ rather than ‘connectivity’. This has deep implications for the industry and telcos in particular.
As SD-WAN matures the relative strengths and opportunities for telcos and vendors are becoming clearer. Where should telcos focus, and how will that affect their choice of SD-WAN platform?