Telcos were quick to respond to changing customer needs as the COVID pandemic forced all kinds of businesses to shift to remote working almost overnight. Now we outline a six-point plan for telcos to evolve their initial WFH propositions into best-in-class services that address a range of security, reliability and performance needs.
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WFH: From survival to strategy
The imposed shift to homeworking has divided many businesses. Some (including Facebook, Twitter, Slack, Microsoft, Indeed, AMEX, Mastercard) say they will never require office work again, whereas others are eager to bring back the personal element and re-introduce the “office dynamic”. The concept of ‘Zoom Fatigue’ has left some people pining for the office, and many companies find themselves on standby, aiming to reopen the offices to all staff during 2021.
A survey by Ipsos MORI found that the majority of people expect normality to return somewhere between six months to two years. One thing is apparent – the ability and timing to even consider a full return to work is uncertain.
Figure 1: Ipsos MORI survey of homeworkers in the UK
Source: Ipsos MORI