CONSUMER SERVICES
Delivering insight to ensure telcos stay relevant, identify new revenue opportunities and create better experiences for customers
Delivering insight to ensure telcos stay relevant, identify new revenue opportunities and create better experiences for customers
For many operators the consumer segment still accounts for the lion share of telco revenues. Globally, telcos are pursuing a wide variety of strategies in the consumer market, ranging from broad competition with the major Internet platforms to a narrow focus on delivering connectivity. While recent years have shown the importance of the network to consumers, governments and society at large, consumers can be ambivalent towards the telco brand and mass market 5G service innovation remains a pipeline activity.
STL Partners’ consumer research ensures operators stay relevant as consumer lifestyles react and change with ongoing technology innovation. We identify where new revenue opportunities can be delivered independently or through partnerships utilising, where necessary, marketplaces and platforms and outline best practices in customer engagement – ensuring the best customer experience across physical and digital touch points.
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Research
A global database of innovative telco consumer services beyond connectivity
Articles
From AI glasses to personal assistant and smart home devices, MWC 2026 offered a glimpse of how consumer AI is
Research
With recent advances in AI, smart homes may actually become smart, generating considerable value for homeowners, telcos and a broader
Research
As connected devices proliferate in the home, telcos are exploring how to leverage their ownership of the gateway, customer trust
Research
Telcos continue to innovate in consumer services beyond connectivity. Recent trends point to a strong focus on AI-based services where
Research
Growing demand for travel eSIMs is opening up new opportunities and intensifying competition. Telcos must choose how to participate in
Webinars
In this webinar, STL Partners will explore the convergence of smart home services and cybersecurity, and why network-level protection delivered
Research
With core connectivity revenue growth proving elusive, telcos are looking to increase efficiency while expanding their offerings and generating new
Research
People’s appetite for AI appears to be insatiable. In recent months, there has been a proliferation in the number of
Research
Consumers need protection from fast-evolving cyber threats. Telcos are in a position to deliver credible solutions to this attractive market,
Research
Who is most likely to win the battle for contextually aware personal assistants on smartphones – and is there an
Articles
While consumer innovation was somewhat overlooked at the Mobile World Congress (MWC) 2025, AI-powered solutions are pushing to make their
