CONSUMER SERVICES
Delivering insight to ensure telcos stay relevant, identify new revenue opportunities and create better experiences for customers
Delivering insight to ensure telcos stay relevant, identify new revenue opportunities and create better experiences for customers
For many operators the consumer segment still accounts for the lion share of telco revenues. Globally, telcos are pursuing a wide variety of strategies in the consumer market, ranging from broad competition with the major Internet platforms to a narrow focus on delivering connectivity. While recent years have shown the importance of the network to consumers, governments and society at large, consumers can be ambivalent towards the telco brand and mass market 5G service innovation remains a pipeline activity.
STL Partners’ consumer research ensures operators stay relevant as consumer lifestyles react and change with ongoing technology innovation. We identify where new revenue opportunities can be delivered independently or through partnerships utilising, where necessary, marketplaces and platforms and outline best practices in customer engagement – ensuring the best customer experience across physical and digital touch points.
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Research
How telcos can help consumers live more sustainably without compromising their business objectives.
Free Reports
Supply chain organisations are adopting innovative digital solutions facilitating real-time visibility and trust across networks. We forecast that there will
Articles
This article explores three operators that are leading in this space and have launched successful subscription marketplaces.
Articles
We look at how telcos can use their strong brand’s and wide reach to help create safe digital experiences for
Research
We examined 20 organisations that have started to build a subscription marketplace across a wide range of industries. Our analysis
Free Reports
We examined 20 organisations that have started to build a subscription marketplace across a wide range of industries. Our analysis
Articles
Smart Wi-Fi is a growing space to help improve the overall broadband experience for consumers, we look at 10 companies
Webinars
In this session, STL Partners will share insights from a comprehensive research study, including a conjoint analysis survey of c.2,000
Articles
We explore how recent AI breakthroughs are transforming smartphones, future innovations, and the challenges of AI’s integration into our devices.
Research
Telcos have several key assets that can help insurers to harness advanced technology and new data sources to become more
Research
Providing TV and video content can still be a profitable business, but only if telcos play to their strengths by
