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RECHARGING CONSUMER REVENUES

Delivering insight to ensure telcos stay relevant, identify new revenue opportunities and create better experiences for customers

Recharging consumer revenues

For many operators the consumer segment still accounts for the lion share of telco revenues. Globally, telcos are pursuing a wide variety of strategies in the consumer market, ranging from broad competition with the major Internet platforms to a narrow focus on delivering connectivity. While recent years have shown the importance of the network to consumers, governments and society at large, consumers can be ambivalent towards the telco brand and mass market 5G service innovation remains a pipeline activity.

STL Partners’ consumer research ensures operators stay relevant as consumer lifestyles react and change with ongoing technology innovation. We identify where new revenue opportunities can be delivered independently or through partnerships utilising, where necessary, marketplaces and platforms and outline best practices in customer engagement – ensuring the best customer experience across physical and digital touch points.

Download our consumer research overview pack

WHAT CUSTOMERS SAY

Resource Hub

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​​Super Apps and GCash’s role in the ecosystem​  Articles

​​Super Apps and GCash’s role in the ecosystem​ 

In this article, we explore some of the reasons why GCash has become so successful and the ongoing challenges they

Unlocking consumer experiences: AR and telcos’ strategic role​  Articles

Unlocking consumer experiences: AR and telcos’ strategic role​ 

This article examines the impact of AR in two key consumer domains – live events and commerce – and judges

How can telcos drive new consumer revenues? Webinars

How can telcos drive new consumer revenues?

In a market with a high volume of free cybersecurity services and a number of consumer safety players offering premium

What is the telco play in the live sport and entertainment arena? Webinars

What is the telco play in the live sport and entertainment arena?

This webinar will explore how telcos can capture this opportunity and offer a deep dive into the five key telco

Is the consumer edge opportunity overlooked? Research

Is the consumer edge opportunity overlooked?

Consumer use cases offer a variety of opportunities for telcos and other stakeholders in the area of distributed edge. This

Gaming: Can it deliver growth for telcos Webinars

Gaming: Can it deliver growth for telcos

This webinar will offer a deep dive into digital service telcos can offer in the gaming space, and insights into

AI in telecoms: Where is it having an impact Articles

AI in telecoms: Where is it having an impact

AI can have tremendous impact in telecoms. We look at three use cases where AI is being used effectively in

What’s the problem with cloud gaming?​  Articles

What’s the problem with cloud gaming?​ 

This article will explore some of the problems associated with launching cloud gaming services through an examination of the failure

Lifestyle service aggregation: A revenue opportunity? Research

Lifestyle service aggregation: A revenue opportunity?

Operators are packaging together a variety of lifestyle services across finance, commerce, entertainment and a range of household services as

Intro to the Consumer Digital Services Playbooks Tools

Intro to the Consumer Digital Services Playbooks

This playbook will provide telcos with an understanding of the fundamentals of the live event and gaming markets, and where

Rosalind Craven

Senior Analyst

rosalind.craven@stlpartners.com

David Pringle

Senior Analyst

david.pringle@stlpartners.com