RECHARGING CONSUMER REVENUES
Delivering insight to ensure telcos stay relevant, identify new revenue opportunities and create better experiences for customers
Recharging consumer revenues
For many operators the consumer segment still accounts for the lion share of telco revenues. Globally, telcos are pursuing a wide variety of strategies in the consumer market, ranging from broad competition with the major Internet platforms to a narrow focus on delivering connectivity. While recent years have shown the importance of the network to consumers, governments and society at large, consumers can be ambivalent towards the telco brand and mass market 5G service innovation remains a pipeline activity.
STL Partners’ consumer research ensures operators stay relevant as consumer lifestyles react and change with ongoing technology innovation. We identify where new revenue opportunities can be delivered independently or through partnerships utilising, where necessary, marketplaces and platforms and outline best practices in customer engagement – ensuring the best customer experience across physical and digital touch points.
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WHAT CUSTOMERS SAY
Resource Hub
Articles
Super Apps and GCash’s role in the ecosystem
In this article, we explore some of the reasons why GCash has become so successful and the ongoing challenges they
Articles
Unlocking consumer experiences: AR and telcos’ strategic role
This article examines the impact of AR in two key consumer domains – live events and commerce – and judges
Webinars
How can telcos drive new consumer revenues?
In a market with a high volume of free cybersecurity services and a number of consumer safety players offering premium
Webinars
What is the telco play in the live sport and entertainment arena?
This webinar will explore how telcos can capture this opportunity and offer a deep dive into the five key telco
Research
Is the consumer edge opportunity overlooked?
Consumer use cases offer a variety of opportunities for telcos and other stakeholders in the area of distributed edge. This
Webinars
Gaming: Can it deliver growth for telcos
This webinar will offer a deep dive into digital service telcos can offer in the gaming space, and insights into
Articles
AI in telecoms: Where is it having an impact
AI can have tremendous impact in telecoms. We look at three use cases where AI is being used effectively in
Articles
What’s the problem with cloud gaming?
This article will explore some of the problems associated with launching cloud gaming services through an examination of the failure
Research
Lifestyle service aggregation: A revenue opportunity?
Operators are packaging together a variety of lifestyle services across finance, commerce, entertainment and a range of household services as
Tools
Intro to the Consumer Digital Services Playbooks
This playbook will provide telcos with an understanding of the fundamentals of the live event and gaming markets, and where
