Achieving greater customer loyalty is important for telecoms operators, but often difficult to realise. We look at operators that have proved successful in achieving low levels of customer churn including O2, Telstra and TELUS, and identify practices that have played a key part in their success.
There’s no doubt that AI is a transformative technology, and chatbots are a focus for many telcos looking to benefit from it. We look at case studies from Telenor, Deutsche Telekom and AT&T to find telcos’ best path toward employing AI. Despite the hype, chatbots may not be the best first step.
Virtual reality and augmented reality have the potential to generate vast amounts of telecoms traffic, together with demand for edge computing, network slicing and other 5G capabilities. But when will these technologies come of age?
This second update to our ‘NFV Deployment Tracker’ series focuses on North America, alongside additional European data. 2016/7 has seen the rise of SD-WAN, enabling smaller operators to compete in the WAN market with NFV leaders AT&T, Verizon, Masergy, CenturyLink, etc. By contrast, fewer consumer use cases for NFV have yet been established.
STL Partners are undertaking research with telecoms operators worldwide to understand the value opportunity for AI across their businesses. Let us know how your organisation is approaching AI and where you think the real value lies. In return, we’ll show you how you compare with others in the industry.
NFV/SDN is one factor driving radical change in telco business models. This report explores the three archetypal telco NFV/SDN implementation strategies that we’ve found in the market, and the different telco business models each will result in.
Many telecoms operators see network function virtualisation (NFV) as a core driver of their transformation into more agile and flexible organisations. However, there is less consensus across the industry on the best way to structure virtualisation programmes to achieve this goal.
Telcos have a business imperative to reduce costs and improve customer experience in order to survive, and they believe AI will be instrumental in achieving this. This is a sample report from the presentations at our Singapore Senior Executive Strategy Seminar, looking at how telcos are prioritising AI investments and including two case studies from Telenor and Vodafone.