This research defines and considers the topic “Future of work” – exploring the impact of emerging technologies and economic and social changes on telcos, and identifying how A3 (analytics, AI and automation) can help solve new challenges.

What will the Future of Work look like?

The Future of Work is a complex mix of external and internal drivers which will exert pressure on the telco to change – both immediately and into the long-term. Drivers include government policy, general changes in cultural attitudes and new types of technology. For example, intelligent tools will see humans and machines working more closely together. AI and automation will be major drivers of change, but they are also tools to address the impact of this change.

AI and automation both drive and solve Future of Work challenges

Source: STL Partners

This report leverages secondary research from a variety of consultancies, research houses and academic institutions. It also builds on STL Partners’ previous research around the use of A3 and future new technologies in telecoms, as well as organisational learning to increase telco ability to absorb change and thrive in dynamic environments:

• Telco A3: Skilling up for the long term
• Building the learning telco
• AI and automation for telcos: Mapping the financial value
• AI is starting to pay: Time to scale adoption

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The Future of Work

We begin by summarising secondary research around the Future of Work. Key topics we explore are:

Components of the Future of Work

Source: STL Partners

1. The term Fourth Industrial Revolution is often used interchangeably with the technologies involved in Industry 4.0. However, this report uses a broader definition (quoted from Salesforce):
   • “The blurring of boundaries between the physical, digital, and biological worlds. It’s a fusion of advances in artificial intelligence (AI), robotics, the Internet of Things (IoT), 3D printing, genetic engineering, quantum computing, and other technologies.” 
2. Societal and cultural change includes changes in government and public attitude, particularly around climate change and issues of equality. It also includes changing attitudes of employees towards work.
3. Business environment change encompasses a variety of topics around competitive dynamics (e.g. national versus global economies of scale) and changing market conditions, in particular with relation to changing corporate structures (hierarchies, team structures, employees versus contractors).
4. Pandemic-related change: The move towards homeworking and hastening of some existing/new trends (e.g. automation, ecommerce).

Content

• Executive Summary
• Introduction
• The Future of Work
  1. The Fourth Industrial Revolution
  2. Societal and cultural change
  3. Business environment change
  4. Pandemic-related change
• How will FoW trends impact telcos in the next 5 to 10 years?
  • Expected market conditions
  • Implications for telcos’ strategic direction
  • Workforce and cultural change
• Telco responses to FoW trends and how A3 can help
  • Strategic direction
  • Skills development
  • Organisational and cultural change
• Appendix 1
• Index

Related Research

• The value of analytics, automation and AI for telcos – Part 1: The telco A3 application map
• Stakeholder model: Turn growth killers into growth makers
• Sustainability: Why its good for business

 

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