The origins and path of the innovative Finnish operator’s successful new proposition for the manufacturing industry in the Coordination Age.
Although nearly all operators aspire to deploy autonomous networks and personalised customer services, few have actually implemented advanced analytics at scale across their organisations. Almost universally, telcos are hampered by incomplete and siloed data sets and cultural resistance. What have the industry’s leaders done to overcome these challenges?
How a customer care simplification and automation programme achieved the double whammy: reduced costs and improved customer experience.