We found subtle but significant shifts at the GSMA’s Mobile World Congress 2023 that show how the market’s need is changing to ‘connecting technologies’ rather than ‘connectivity’. This has deep implications for the industry and telcos in particular.
Nine change stakeholders describe their experience of telco transformation, providing insights on the change process and learnings for others that are remodelling their organisations for the future.
5G SA is an exciting development for operators, and the choice between a multi-vendor or single-vendor approach has wide-ranging implications.
Networks consume more than 75% of all the electricity a typical service provider uses in one year. We explore five game changing strategies that can be implemented today to help build greener networks.
Truly data-driven organisations excel at understanding their customers, driving new revenues, and evolving their business models. In order to achieve these benefits, telcos will need to create more useable data sets, accessible to all across the organisation – and to external partners in the future. What practical steps should they take to get there?
We found subtle but significant shifts at the GSMA’s Mobile World Congress 2022 that show how the market’s need is changing to ‘connecting technologies’ rather than ‘connectivity’. This has deep implications for the industry and telcos in particular.
This research defines and considers the topic “Future of work” – exploring the impact of emerging technologies and economic and social changes on telcos, and identifying how A3 (analytics, AI and automation) can help solve new challenges.
In this report we update our initial model of the potential financial value of adding analytics, AI and automation (A3) into a telco’s processes. Our bottom up assessment of 150+ processes across networks and operations, customer channels, sales and marketing shows telcos can achieve financial benefits amounting to more than 8% of annual revenues.
Improving customer experience has been a focus for telcos for almost 20 years, but there is still some way to go. This research looks at how A3 is helping telcos today and how it can address key challenges in future.
We evaluate how the concept of agility has changed, its relevance to telecoms and what telco operators are doing to transition to more agile operating models to capture new monetisation opportunities.
As analytics, AI and automation (A3) technologies mature, we explore nine potential A3 capabilities telcos could offer to their enterprise customers. We identify the sweet spots for telcos by assessing the importance of each of the nine capabilities across 14 industry verticals and mapping them against telcos’ existing levels of expertise.
Our latest research covers industry perceptions of likely changes regarding telco investment priorities and activities in 2021. It looks at the relative importance of different technologies (e.g. 5G, automation), propositions in enterprise and consumer markets, networks, strategy and leadership.
Over the next 10 years, advances in automation, analytics and AI (A3) are going to drastically change the way telcos manage their core businesses, how their businesses are organised, and the demands of their customers. We outline the core capabilities A3 capabilities telcos will need to remain competitive in their core business and to be effective ecosystem players over the next five to ten years.
We review telcos’ current strategies to drive revenue streams beyond connectivity and enhance their role in the Coordination Age, and explore how they can better leverage 5G and other core capabilities to provide unique value in a B2B2X environment.
Assuring networks, services and devices in the world of 5G, edge and IoT demands new capabilities in automation, AI and analytics (A3) at the edge of networks. This report sets out a roadmap for telco decision making around assurance tool creation, deployment and possible monetisation.
We revisit our 2019 forecasts on the economic impact of 5G on industries, as well as re-evaluating the 5G opportunity in a post COVID world. We also include highlights from forthcoming research into the how 5G can drive efficiency and productivity in transport and logistics.
True E2E automation has not yet been achieved, but network automation is a reality now, and one which telcos must master to survive. What steps are telcos taking to implement network automation, what challenges must be overcome and what benefits can be expected?