Our recent research explored the steps telcos are looking to take and should take in order to pursue data-driven strategies in automation, analytics and AI (A3). Our surveys on industry priorities suggest that operators recognise this need, regardless of whether they are focused on their core connectivity business or seeking to build new value beyond connectivity. A corresponding organisational shift …
Over the next 10 years, advances in automation, analytics and AI (A3) are going to drastically change the way telcos manage their core businesses, how their businesses are organised, and the demands of their customers. We outline the core capabilities A3 capabilities telcos will need to remain competitive in their core business and to be effective ecosystem players over the next five to ten years.
Though only a handful of telecoms operators, including Telefónica and Elisa, have an ambition to drive new revenue growth through development of their own IP in AI, all operators will need AI to permeate their internal processes to compete effectively in the long term – it is the next logical phase of cost efficiencies the industry has been pursuing over …
Monetisation of telco data has been an area of heightened activity for the last couple of years, and an aspiration for far longer. Our recent research looked at the opportunity for telcos to create new revenue streams from their data and sale of associated products such as analytics and data platforms to their enterprise customers. Underpinning this research is a …
Telecoms is still stuck in a rut As positive news about vaccines spreads increasing cheer in mid-November 2020, by and large, the capital markets have not revalued telecoms in the same way as other sectors. Figure 1: Telecoms stocks have not rebounded as much as most other sectors Source: FT.com sector indices …yet the industry has done well in COVID …
What can others learn from SK Telecom’s advanced efforts to grow in the face of declining core telecoms revenues? 5G is a part of the story, but not all of it.
One of the key challenges in the shift towards more autonomous networks is ensuring trust in the AI models supporting automation, especially for the network engineers who will still remain accountable for network performance even when they are relying on automated and intelligent systems. The goal of a self healing / self-optimising network is to monitor the network in real-time, …
Assuring networks, services and devices in the world of 5G, edge and IoT demands new capabilities in automation, AI and analytics (A3) at the edge of networks. This report sets out a roadmap for telco decision making around assurance tool creation, deployment and possible monetisation.
True E2E automation has not yet been achieved, but network automation is a reality now, and one which telcos must master to survive. What steps are telcos taking to implement network automation, what challenges must be overcome and what benefits can be expected?
We consider the potential financial value of adding analytics, AI and automation (A3) into a telco’s processes. Our modelling assesses the value of A3 in more than 150 processes across core network operations, customer care channels, and sales and marketing.
Telcos are well placed to enable the healthcare sector to meet the rising demand for secure and reliable in-home monitoring and treatment for the elderly and infirm.
This report maps the application of analytics, automation and AI (A3) across the telco organisation, identifying where each technology is most effective, and providing a foundation for understanding and planning the use of A3 to improve core business performance. Part 2 will estimate the potential value of applications.
Telco cloud made big promises for the transformation of telecoms. It is a fundamental enabler for 5G and the exciting opportunities ahead. Why hasn’t it delivered yet – and what needs to change?
As a conglomerate with growing investments across the Internet of Things and AI value chains, SoftBank is a unique and intriguing player in the telecoms industry. What exactly is SoftBank’s strategy, and does it give its telecoms businesses a competitive advantage?
How telecoms industry CEOs can reignite growth, align investors, employees, customers and governments, and reinvigorate the industry for the next decade.
The SMB market offers an attractive opportunity for telcos, but given historical difficulties in this space, what can telcos do now to be successful? This report explores key SMB product and channel strategies, as well as the supporting capabilities that telcos must invest in to win with SMBs.