The Future of Work: How AI can help telcos keep up

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This research defines and considers the topic “Future of work” – exploring the impact of emerging technologies and economic and social changes on telcos, and identifying how A3 (analytics, AI and automation) can help solve new challenges.


Format: PDF filePages: 38 pagesCharts: 19Author: Charlotte PatrickPublication Date: February 2022

Table of Contents

  • Executive Summary
  • Introduction
  • The Future of Work
    1. The Fourth Industrial Revolution
    2. Societal and cultural change
    3. Business environment change
    4. Pandemic-related change
  • How will FoW trends impact telcos in the next 5 to 10 years?
    • Expected market conditions
    • Implications for telcos’ strategic direction
    • Workforce and cultural change
  • Telco responses to FoW trends and how A3 can help
    • Strategic direction
    • Skills development
    • Organisational and cultural change
  • Appendix 1
  • Index

Table of Figures

  • Figure 1: AI and automation both drive and solve Future of work challenges
  • Figure 2: Components of the Future of Work
  • Figure 3: Expected impact of the Fourth Industrial Revolution
  • Figure 4: Expected impact of societal and cultural change on telcos
  • Figure 5: The impact of business environment changes on the telco
  • Figure 6: The effects of the pandemic on telcos
  • Figure 7: Telco response to FoW – strategic direction
  • Figure 8: How A3 can help telcos create greater flexibility
  • Figure 9: How A3 can help telcos plan for the workforce of the future
  • Figure 10: How A3 can help telcos future-proof their products and services
  • Figure 11: How A3 can help telcos build on their strengths
  • Figure 12: Telco response to FoW – skills development
  • Figure 13: How A3 can help telcos introduce new skills into the workforce
  • Figure 14: How A3 can help telcos with training, coaching and learning
  • Figure 15: Telco response to FoW – organisational and cultural change
  • Figure 16: How A3 can help telcos support employees
  • Figure 17: How A3 can help telcos adapt to hybrid working
  • Figure 18: How A3 can help telcos build trust internally and externally
  • Figure 19: The PWC World of Work Model

Keywords: A3, activism, agile, AI, algorithms, analytics, automation, co-creation, coaching, communities of practice, competitive dynamics, complexity, cultural change, decision support, Digital talent platforms, diversification, diversity, economy, ecosystem business models, employee support, Employee “rental”, flexibility, Fourth Industrial Revolution, Future of work, government policy, growth mindset, hierarchy, hybrid work inclusion, income inequality, Innovation, Intelligent decisioning, introduction of machines, job market, Job security, leadership, learning, Machine Learning, new technologies, offshore workers, Outcome-based business models, outsourcing, pandemic, platform companies, Process Redesign, product development, project-based working, purpose, remote workers, reskilling, robo-bosses, Scenario planning, Self-building products, self-management, Skill sourcing, skills development, specialists, sustainability, teamworking, training, Trust, Upskilling, workforce