Strategy is shaped and constrained by company culture, and a company’s culture will negate a strategy if they are not complementary. We examine how TELUS Health has created and maintained an effective culture that has helped to deliver employee and customer engagement, and business results. How does it do it, and what should others learn?
IoT, 5G, edge computing and AI showed they were maturing as technologies at MWC 2018, but it’s harder to see yet how the first three make much money for telcos. AI has a different problem: the field is developing so fast that best practice is changing all the time. In this report we outline what we found, and a pragmatic approach for telcos to successfully harness these technologies and create value beyond connectivity.