Tag: telcos

AI on the Smartphone: What telcos should do

Artificial intelligence (AI) is more powerful and affordable than ever, and the leading consumer-facing AI platforms – Google, Apple, Facebook and Amazon – are in an arms race to bring the technology to smartphones. AI will radically change the way people use smartphones, but what are the implications for data traffic and consumer expectations, and what role should telcos play in this evolution?

APAC Nov/Dec 2011 Brainstorm – Customer Experience 2.0

Customer Experience 2.0. Presentations on measuring and improving customer experience from Mohd Khairil Kevin, Partner & SEA Telco Lead, Bain & Company and understanding how companies use customer data today and the role of Telcos by Phil Laidler, Director, STL Partners / Telco 2.0 at the New Digital Economics & CSG APAC Executive Forum in November/December 2011.
Customer Experience 2.0: STL Partners

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