Consumer innovation tracker
A global database of innovative telco consumer services beyond connectivity
Tag Archives: Swisscom
Future Skills Tracker 2026
Insights from our Future skills tracker tool show that telcos remain behind technology companies (techcos) in the penetration of the key role types that would enable them to compete and add value like technology companies. The tracker provides direction on where telcos should learn from techcos and build capabilities to increase operational efficiency and enable new revenue streams going forward.
How well do telcos work together?
As telcos team up to expand into new markets, what are the key lessons from existing joint ventures?
Not all telcos need to build their own AI factories
Recently, several telcos made the news with AI factory initiatives. We outline the reasons and the approaches to these investments.
Future skills tracker report 2025
Telcos need new skill sets to enable their organisations to compete and add value like technology companies. Insights from our Future skills tracker tool show that telcos remain behind techcos in the penetration of key role types and provide direction on the expert capabilities required to become more innovative, agile and technology-driven overall.
Organisational foundations for responsible AI
Telcos must take steps internally to become companies underpinned by AI. We look at implications for the organisation, its people and AI governance processes and tools to responsibly root this transition.
Lessons from telco transformations – Five case studies
Case studies of telcos adopting infraco, servco, or telecom techco models, how they achieved this, and what lessons can be learnt.
Vendor-hyperscaler partnerships: Building the multi-cloud native future?
Vendors and hyperscalers want to serve telcos with cloud-native network functions that are public cloud-ready – but there are few takers. What should they do?
Future Skills Tracker report
Telcos need new skills to change their organisations to compete like technology companies. Insights from our Future skills tracker tool show that telcos are behind techcos in the penetration of key skillsets and provides direction on the capabilities required to become more innovative, agile and software-driven overall.
Telco to Techco: Six tenets for success
This report leverages findings from an extensive research programme conducted in EMEA, including interviews with eight different CSPs and a survey with 54 responses from CSPs across the region. The research explored the progress of telcos within EMEA as they adopt techco practices.
Telco Cloud Deployment Tracker : Is 5G SA getting real?
At the start of 2023, we were hopeful that the year would be that of 5G SA. In the event, only seven deployments materialised in the first 6 months leaving a staggering 30 in our tracker as “in progress” and to be completed in the second half of 2023. In this report, we discuss how likely it is that these deployments will take place in 2023 or at all and if 5G SA still matters.
Breaking down silos for telco adaptability
Our analysis of five telco case studies highlights the challenge for telcos looking to introduce cross-silo working and how approaches are being adapted to fit the organisation and access business benefits.
VNFs on public cloud: Opportunity, not threat
More telcos are making deals to run their VNFs on the public cloud. Not much is live yet. But cloud hosting of network functions will support telcos in realising the benefits of cloud-native, and we believe telcos can safely go further and faster.
A3 in customer experience: Possibilities for personalisation
Improving customer experience has been a focus for telcos for almost 20 years, but there is still some way to go. This research looks at how A3 is helping telcos today and how it can address key challenges in future.
Monetising 5G with consumers: What are the options?
As 5G launches mature, we explore the 5G consumer propositions of 10 telcos to determine how operators are commercialising their 5G investments with this segment.
5G: Bridging hype, reality and future promises
What should telcos do to bridge the gaps between current hype, actual performance, and future promises on 5G? We argue that a data-driven and forensic approach to roll-out and marketing will be the key, particularly in the uncertain economic environment driven by the COVID-19 pandemic, and review the timelines for future applications.
Telcos in healthcare: Winning in a long game, Babylon, and the impact of 5G
Insights on the role for telcos in healthcare, the main lessons learned to date, and the impact of 5G on healthcare and telcos within it. From the TELUS Carrier Health Summit, Toronto, May 2019.