Transformation

How should telcos manage transformation as they adopt new business models—and what can be learned from within and outside of the TMT industry?

BBVA: Traditional retail bank embraces digital disruption

Retail banks are threatened by a new breed of focused and fast digital firms – fintech – that offer cheaper and more tailored financial services. BBVA management saw this threat early and acted decisively to ensure it remained competitive. Telcos have much to learn from this.

Accor hotels

AccorHotels: From hotelier to digital marketplace

Telcos can draw ten lessons around organisational structure, strategy and staying relevant with customers from AccorHotels’ rapid digital transformation. This is the second in our series of transformation case studies from outside the telecoms sector.