The world is entering the post-pandemic era of hybrid working. This report dissects enterprise perceptions of hybrid working and argues that operators have a crucial role to play in building a thriving hybrid working environment for enterprise customers.
Hybrid working is here to stay
The Covid-19 pandemic disrupted business as usual, accelerating significant changes to every aspect of life, including to the nature of work and how it’s organised. As enterprises turned to remote working to navigate this new reality, an important paradigm shift began to unravel: work is no longer confined to a physical location. Today, while some organisations are seeking to reduce levels of remote working, it’s far from being over. In fact, many employers have developed corporate policies for the post-pandemic world of hybrid working—a term used to describe the mixture of remote/home and on-site/office working.
This report focuses on hybrid working and the opportunities it presents for telecoms operators to support their enterprise customers as they adapt for the long-term. We believe that operators can and should expand their role in assuring hybrid working is optimal. They should build on connectivity provision, through applications and all the way to workforce empowerment. We define the latter as providing end-to-end support to enterprise customers evolving their organisations to a thriving hybrid working environment- this can include best practice process design, advisory services, privacy-compliant user analytics, coaching and end-to-end solution delivery.
To inform our thinking, we have conducted a global enterprise survey with 400+ respondents and an interview programme with 11 telecom operators. The research has confirmed what we have already observed anecdotally and in existing studies (e.g. home working to become a legal right in the Netherlands) — hybrid working is here to stay. Employees seem to be embracing this change with open arms: ~ 79% of survey respondents indicated that, for the most part, their teams have some members working from the office/on-site and some working from home/remotely. In fact, the majority of employees surveyed (54%) claim to have some autonomy over the location from where they work while a further 36% indicate that they have total autonomy over this issue. The interview programme with telecom operators echoed these findings as all 11 interviewees mentioned that they practice hybrid working.
When it comes to employees’ experiences with hybrid working, the surface level findings show that across the board, people are generally quite satisfied. When asked to evaluate its impact on the quality of their lives, 91% of survey respondents said that it has been overall positive. This figure was slightly lower for people working in HR and Sales and Marketing roles. The biggest benefits of hybrid working, as stated by survey respondents, included reduced commute time, greater autonomy over one’s schedule/time, as well as fewer distractions and interruptions.
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Top benefits are reduced commute time and autonomy over one’s time
Source: STL Partners
On top of this, according to the survey, hybrid working has helped organisations attract more talent for existing roles and appeal to a wider talent base:
Hybrid working has allowed my organisation to…
Source: STL Partners
Table of Contents
- Executive Summary
- Hybrid working is here to stay
- Workforce empowerment: A telco opportunity
- Why are telcos well positioned to enable workforce empowerment?
- Conclusion: CSPs shouldnt waste the hybrid working opportunity
- Enterprise Wi-Fi 6/7 is here to stay: 5G is not enough
- Why B2B marketplace sits at the heart of thriving ecosystem
- Scaling private cellular and edge: How to avoid POC and pilot purgatory