IVR Archives

Finding value from AI, analytics and automation in the telco: Part 2

In this report, we update our model of the financial value of adding AI, analytics and automation (A3) into a telco’s processes. This report focuses on the impact A3 can have in the BSS, channels, marketing and sales, and has a particular focus on the impact of new GenAI capabilities in these areas.

Executive Briefing Service, Network Innovation — December 2024

Gen AI: Where should telcos start?

Gen AI has great potential usefulness to telcos, provided its capabilities and limitations are well understood, and projects implemented judiciously. This report directs telcos to the most promising use cases.

Executive Briefing Service — September 2023

A3 in customer experience: Possibilities for personalisation

Improving customer experience has been a focus for telcos for almost 20 years, but there is still some way to go. This research looks at how A3 is helping telcos today and how it can address key challenges in future.

Consumer — October 2021

Tag: IVR

Finding value from AI, analytics and automation in the telco: Part 2

Gen AI: Where should telcos start?

A3 in customer experience: Possibilities for personalisation

Sample Reports