Small and medium-sized business cybersecurity: Telco landscape in North America
This report explores how North American telcos are seeking to capture the cybersecurity opportunity in the small and medium-sized business segment.
Tag Archives: customer service
New MVNOs: Challenger brands and lessons from the UK market
Disruptors from other industries are turning their attention to the mobile market. They can learn from the vibrant UK MVNO market.
Small and medium-sized business cybersecurity: Telco landscape in Europe
Our SMB cybersecurity survey in December 2024 highlighted the potential for telcos to address this segment. This report explores the approaches of those seeking to capture the opportunity in the small and medium-sized business segment in Europe.
Cybersecurity: What do small and medium businesses in Saudi Arabia need?
We recently surveyed 104 SMBs in Saudi Arabia to understand this market and help cybersecurity solution providers address the Saudi opportunity. It follows a survey in seven other markets (Australia, Canada, France, Germany, Spain, the UK and the US) executed in late 2024.
Cybersecurity for small and medium businesses: Survey highlights
A strategic overview of our small and medium business survey results intended to deliver guidance for solution providers seeking to capitalise on the growing SMB cybersecurity trend.
Cybersecurity: What do small and medium businesses need?
We surveyed seven advanced markets to deliver practical guidance for solution providers seeking to capitalise on the growing SMB cybersecurity trend.
AI in customer services: It’s not all about chatbots
There’s no doubt that AI is a transformative technology, and chatbots are a focus for many telcos looking to benefit from it. We look at case studies from Telenor, Deutsche Telekom and AT&T to find telcos’ best path toward employing AI. Despite the hype, chatbots may not be the best first step.
Big data analytics – Time to up the ante
Big data analytics could help telcos improve performance, rebuild revenues and regain relevance with consumers, but it is not a quick fix. This report looks at what telcos have done in this area so far and what they need to do next.