contact centre Archives

A3 in customer experience: Possibilities for personalisation

Improving customer experience has been a focus for telcos for almost 20 years, but there is still some way to go. This research looks at how A3 is helping telcos today and how it can address key challenges in future.

Consumer — October 2021

The value of analytics, automation and AI for telcos Part 1: The telco A3 application map

This report maps the application of analytics, automation and AI (A3) across the telco organisation, identifying where each technology is most effective, and providing a foundation for understanding and planning the use of A3 to improve core business performance. Part 2 will estimate the potential value of applications.

Executive Briefing Service — March 2020

Tag: contact centre

A3 in customer experience: Possibilities for personalisation

The value of analytics, automation and AI for telcos Part 1: The telco A3 application map

Sample Reports