Consumer innovation tracker
A global database of innovative telco consumer services beyond connectivity
A global database of innovative telco consumer services beyond connectivity
We found subtle but significant shifts at the GSMA’s Mobile World Congress 2023 that show how the market’s need is changing to ‘connecting technologies’ rather than ‘connectivity’. This has deep implications for the industry and telcos in particular.
Truly data-driven organisations excel at understanding their customers, driving new revenues, and evolving their business models. In order to achieve these benefits, telcos will need to create more useable data sets, accessible to all across the organisation – and to external partners in the future. What practical steps should they take to get there?
As telecoms operations become increasingly softwarised, network functions are getting broken down into their individual parts, and reassembled as an essential part of the IT stack for industry-specific applications and services. In this disaggregated telco value chain, is there anything left that is distinctively ‘telco’?
Our detailed analytical model of 217 digital healthcare markets shows that the COVID pandemic has accelerated the global market four years ahead of its prior trajectory. This means that telcos and others seeking to support this welcome acceleration, and thereby grow valuable new businesses, should boost their plans now.
Will many other digital commerce and content companies follow Reliance and Rakuten into the consumer connectivity market?
As connectivity has become commoditised, launching new network technology can no longer be relied upon to generate operator growth. This report outlines eight guiding principles for operators seeking to move beyond connectivity into tailored vertical solutions.
Reliance’s standalone IoT business Unlimit exhibits much of what it takes to be a successful ecosystem play, although it’s too early to signal it a full-grown success. How has it achieved this, what’s to come, and what should others learn?
What should telcos do to bridge the gaps between current hype, actual performance, and future promises on 5G? We argue that a data-driven and forensic approach to roll-out and marketing will be the key, particularly in the uncertain economic environment driven by the COVID-19 pandemic, and review the timelines for future applications.
The 4-yearly ITU World Radio Congress (WRC’19) which sets world policy on radio spectrum, most critically 5G this time, has just ended. What agreements were reached, and what do they mean for traditional telcos, new telcos, telco-sector vendors and regulators?
How telcos should be preparing for the seismic shift in the video games market signposted by Google’s new Stadia cloud gaming service.
An introduction to digital twins, an approach to managing assets that is gaining increasing traction across many business sectors, and that will ultimately disrupt many industry business models.
Our predictions for 5G, based on our assessment of the opportunities and barriers it faces, including how and when it will impact different markets. Combined with other technologies and industry trends, 5G will change the shape of the industry, but not in the way that many expect.
There is a lot of market speculation about blockchain and its use-cases, especially in the area of IoT. This report outlines five use-cases for blockchain in IoT security and interoperability, and identifies how blockchain can enable new IoT business models for telcos.

With Multi-Access Edge Computing (MEC), telcos can move workloads and applications closer to customers, potentially enhancing experiences and enabling a plethora of new use cases. But with competition looming from other players, telcos need to start commercialising MEC. We have identified and modelled five viable telco business models.
The music industry was one of the first sectors to be fundamentally disrupted by the Internet. Facing an epic and almost existential battle with piracy, coupled with expectations that music should be free, the record labels have tested many different business and distribution models. With sales of recorded music finally growing again, telcos and their partners can learn a lot from the music industry’s hits and misses.
With iPhone sales apparently peaking, Apple is looking to double its revenue from services over the next four years to approximately US$50 billion, taking it deeper into adjacent markets, such as entertainment, financial services and communications. However, Apple trails behind Google in developing artificial intelligence and needs to extend the reach of its services to capture more behavioural data. If Apple decides to decouple more of its key services from its hardware, that would have major ramifications for Google, Amazon, Facebook and many of the world’s leading telcos.