Sample reports

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Orange Insights 2026: Scaling trust

Orange Business is entering a more mature phase of its transformation. This report explores why its pragmatic approach to partnerships, trust and platform orchestration may prove to be a more significant differentiator than any individual product announcement.

AI in customer operations

AI in customer operations: The opportunity for UK businesses

This report explores how UK organisations are approaching AI in communications and customer operations — the challenges they face, the use cases they prioritise, the outcomes they expect, and what they need to adopt AI with confidence. It draws on a recent STL Partners survey of 300 UK businesses across small office/home office (SOHO) businesses, small and medium-sized businesses (SMBs) and large enterprises segments.