Executive Briefing Service

The most important themes affecting the telecoms, media and technology sector, such as new threats and emerging opportunities

MWC 2018

MWC 2018: Desperately seeking a business case

IoT, 5G, edge computing and AI showed they were maturing as technologies at MWC 2018, but it’s harder to see yet how the first three make much money for telcos. AI has a different problem: the field is developing so fast that best practice is changing all the time. In this report we outline what we found, and a pragmatic approach for telcos to successfully harness these technologies and create value beyond connectivity.

to churn or not to churn

Telco economics: The price of loyalty

Achieving greater customer loyalty is important for telecoms operators, but often difficult to realise. We look at operators that have proved successful in achieving low levels of customer churn including O2, Telstra and TELUS, and identify practices that have played a key part in their success.