IoT, 5G, edge computing and AI showed they were maturing as technologies at MWC 2018, but it’s harder to see yet how the first three make much money for telcos. AI has a different problem: the field is developing so fast that best practice is changing all the time. In this report we outline what we found, and a pragmatic approach for telcos to successfully harness these technologies and create value beyond connectivity.
Executive Briefing Service
The most important themes affecting the telecoms, media and technology sector, such as new threats and emerging opportunities
Achieving greater customer loyalty is important for telecoms operators, but often difficult to realise. We look at operators that have proved successful in achieving low levels of customer churn including O2, Telstra and TELUS, and identify practices that have played a key part in their success.
There’s no doubt that AI is a transformative technology, and chatbots are a focus for many telcos looking to benefit from it. We look at case studies from Telenor, Deutsche Telekom and AT&T to find telcos’ best path toward employing AI. Despite the hype, chatbots may not be the best first step.
Virtual reality and augmented reality have the potential to generate vast amounts of telecoms traffic, together with demand for edge computing, network slicing and other 5G capabilities. But when will these technologies come of age?
This second update to our ‘NFV Deployment Tracker’ series focuses on North America, alongside additional European data. 2016/7 has seen the rise of SD-WAN, enabling smaller operators to compete in the WAN market with NFV leaders AT&T, Verizon, Masergy, CenturyLink, etc. By contrast, fewer consumer use cases for NFV have yet been established.