Gen AI: Where should telcos start?
Gen AI has great potential usefulness to telcos, provided its capabilities and limitations are well understood, and projects implemented judiciously. This report directs telcos to the most promising use cases.
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Automation: Reaching full potential
The maturity of telco automations in the network OSS and BSS varies significantly. Some telcos are reporting significant headcount reductions from mature automations while others are still in the early stages of simple automation deployments. There are important steps telcos must consider if they are to reach maximum automation.
Network use metrics: Good versus easy and why it matters
Telcos and policymakers need new metrics to power evidence-based decisions. New tools and data sources can help build greater understanding and transparency in telecoms.
Telco to Techco: Six tenets for success
This report leverages findings from an extensive research programme conducted in EMEA, including interviews with eight different CSPs and a survey with 54 responses from CSPs across the region. The research explored the progress of telcos within EMEA as they adopt techco practices.