Introduction: Trust is a must for consumer IoT – but is consumer IoT a must for telcos?
Lack of trust is a major barrier to mass-market consumer IoT adoption
There was an expectation two to three years ago that take-up of consumer Internet of Things (IoT) services was set to accelerate, and that we would soon witness the success of mass market consumer IoT offers in areas such as energy management (linked to roll-outs of smart metering), home automation and security, and health and wellness applications (linked to wearables such as smart watches, fitness trackers and medical condition sensors). It was also widely expected that telcos would play a leading role in this market.
Although growth has occurred in these product areas, it has generally been below expectations. Everett M. Rogers’ diffusion of innovations theory shows how the different stages of public acceptance a new product goes through, with successive groups of consumers adopting the new technology (shown in blue), so its market share (yellow) eventually reaches saturation level. Looking at this theory, STL believes that consumer IoT is still in the “early adopter” stage.
Figure 1: Rogers’ diffusion of innovations theory
Source: Rogers, E. (1962) Diffusion of innovations, image from Wikipedia
In addition to this, telcos have tended to play a peripheral part in the market thus far, limited largely to providing the wireless and broadband connectivity supporting third-party products developed by players focused on adjacent vertical markets. Already the focus of telcos’ IoT strategies seems to have been redirected to enterprise and industrial IoT applications, along with the rapidly maturing connected car and smart cities markets, judging from the wave of new product and partnership announcements in these areas at recent trade shows, such as this year’s Mobile World Congress (MWC). Despite this, we believe that consumer IoT could still represent a large addressable market for telcos, based on data presented in chapter 3.
There are many reasons for the levelling of the expected consumer IoT growth curve, some of which we will explore in this report. In terms of definitions, we are limiting the term ‘consumer IoT’ to ‘consumer-centric’ applications and services, whether these are deployed primarily in the home (such as home automation and security) or on the person (e.g. wearables, and health and wellness). We will not directly discuss connected car / autonomous vehicle and smart cities applications, even though they relate to consumer services and experiences, as the dynamics of these services and their technological challenges are quite distinct. In addition, we will only tangentially discuss healthcare IoT, as it is far from clear what sort of ‘consumer’ business model will be established in this sector (as opposed to a public service model); although it is likely that remote health and social care will play an increasingly central role in a prospective ‘second wave’ of consumer IoT services, based on trustworthy processing of intimate personal data to enable really useful services.
In addition, we make a distinction between ‘connected’ devices and homes, on the one hand, and ‘smart’ devices / homes and IoT services, on the other. A home is not smart, nor an IoT service present, until the connected devices or ‘things’ involved, and the data they generate, are integrated as part of an app that the user controls. As shown in Figure 2, in the existing IoT business model, this involves delivery of the data from multiple devices and sensors to a cloud-based service, enabling collection, aggregation and analysis of the data, and remote and automated performance of actions on those devices based on the analysis and on the user’s preferences.
- Executive Summary: Trust is king
- Introduction: Trust is a must for consumer IoT – but is consumer IoT a must for telcos?
- Lack of trust is a major barrier to mass-market consumer IoT adoption
- Building trust with customers must be at the forefront of telcos’ consumer IoT offer and brand
- Consumer IoT 1.0: opportunities and threats for telcos; telco strengths and weaknesses
- Opportunities: The addressable market for telcos is potentially huge
- Threats: do consumers buy it?
- Established telco strengths can help offset the risks
- Weaknesses: IoT exemplifies the challenges of digital innovation in general
- Conclusion: consumer IoT is a huge challenge but also a huge opportunity that plays into telcos’ strengths
- Deutsche Telekom’s consumer IoT platform and services
- Deutsche Telekom and the Qivicon platform
- Efforts to address the data security and privacy issues of consumer IoT 1.0
- Avast: telcos can play a role as part of a cross-industry approach
- Orange: transparency over use of data is key
- Atomite: consumer consent and rewards for sharing data with third parties
- Telefónica’s AURA: cognitive intelligence but an immature business model
- Consumer IoT 2.0: A move to a (data) sharing economy
- GDPR: A change in the rules that looks set to change business models
- Databox: “privacy-aware data analytics platform”
- IoT and the personal data economy: putting ‘me’ at the centre of my internet of things
- Conclusion: Telcos need to be in the consumer IoT 1.0 game to win in consumer IoT 2.0
- A massive potential market, with a large slice of the pie available to telcos…
- … but do the risks outweigh the potential benefits?
- Telcos need to play the consumer IoT 1.0 game to reach consumer IoT 2.0
- Figure 1: Rogers’ diffusion of innovations theory
- Figure 2: Consumer IoT 1.0
- Figure 3: Consumer concerns about connected devices
- Figure 4: Strengths, weaknesses, opportunities and threats for telcos in consumer IoT
- Figure 5: Connected home installed base and penetration EU and North America, 2013–19
- Figure 6: Companies most trusted with personal data
- Figure 7: The Qivicon consumer IoT platform
- Figure 8: Orange ‘Trust Badge’ – what personal and usage data is collected, and why
- Figure 9: Key functionality of the Meeco personal data portal