Operators are packaging together a variety of lifestyle services across finance, commerce, entertainment and a range of household services as a way to diversify and build revenue streams outside the traditional telco business. Will it stick?
Over the next 10 years, advances in automation, analytics and AI (A3) are going to drastically change the way telcos manage their core businesses, how their businesses are organised, and the demands of their customers. We outline the core capabilities A3 capabilities telcos will need to remain competitive in their core business and to be effective ecosystem players over the next five to ten years.