An analysis of QQ.com – a profitable Chinese social networking and instant messaging service with 1 billion usernames, 75 million peak concurrent users, and plans to grow beyond China. (October 2009, Executive Briefing Service, Dealing with Disruption Stream)
This 120 page Strategy Report focuses on the ‘Digital Generation’ – the cohort which has grown up with new applications and technologies – whose behaviour will ultimately drive the future shape of the Telco business. The report is a ‘must read’ for CxOs, strategists and product managers seeking to evolve telcos to succeed with the next generation. (July 2009)
A write up and analysis of new research plus participants’ and speakers’ views at the May 2009 Telco 2.0 Executive Brainstorm exploring the challenges of making telcos better retailers. (May 2009)
The activities of today’s youth will cascade across the generations. Service providers need to be ready for the customer of the future