Tag: customer-centric

telco 2.0

Telco 2.0: Choose your future – while you still can

All telcos know they need to change. We believe the defining characteristic of those that will grow most is a clear focus on where and how they can create value beyond connectivity. This report lays out the two viable paths forward, and six steps all telcos must take in this new version of the Telco 2.0 vision.

The ‘Agile Operator’: 5 Key Ways to Meet the Agility Challenge

The ‘Agile Operator’: 5 Key Ways to Meet the Agility Challenge

What is ‘agility’ and what makes it meaningful to operators? We explored the concept and characteristics of ‘operator agility’ through 29 interviews with telco senior executives, found three main barriers and five key opportunity areas, and identified some surprising and important conclusions about both what it means and the key steps needed to achieve it.

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