Telcos in health – Part 2: How to crack the healthcare opportunity
We look at nine telcos’ approaches to the healthcare market to identify keys areas of opportunity and lessons on what it takes to succeed.
Tag: case studies
Telco economics: The price of loyalty
Achieving greater customer loyalty is important for telecoms operators, but often difficult to realise. We look at operators that have proved successful in achieving low levels of customer churn including O2, Telstra and TELUS, and identify practices that have played a key part in their success.
AI in customer services: It’s not all about chatbots
There’s no doubt that AI is a transformative technology, and chatbots are a focus for many telcos looking to benefit from it. We look at case studies from Telenor, Deutsche Telekom and AT&T to find telcos’ best path toward employing AI. Despite the hype, chatbots may not be the best first step.
Big data analytics – Time to up the ante
Big data analytics could help telcos improve performance, rebuild revenues and regain relevance with consumers, but it is not a quick fix. This report looks at what telcos have done in this area so far and what they need to do next.
Telefónica’s NFV: An Empire Divided?
In this analysis we examine the background and trajectory of Telefónica’s high-profile NFV program, how it may evolve, and the implications for other operators on or considering the journey.