Many telcos have visited the Valley in search of new and “open” innovation opportunities, but the returns often seem fleeting. We talked with a 20-year veteran of the circuit to understand why, and what needs to change if they are to embed and operationalise such innovation.
How should telcos manage transformation as they adopt new business models—and what can be learned from within and outside of the TMT industry?
This report outlines best practice in identifying and scaling new business opportunities, in terms of how to organise, the necessary culture, where to start, who to involve, and how to exit.
We evaluate how the concept of agility has changed, its relevance to telecoms and what telco operators are doing to transition to more agile operating models to capture new monetisation opportunities.
Singtel’s data analytics business, DataSpark, has achieved some impressive results, but scaling is hard. Its path highlights lessons on dealing with the challenges facing all telcos building new businesses, e.g. how to govern and manage relationships with the broader organisation, measuring success, and finding the right skills and partners.
AI, coupled with a data-centric approach and automation, looks like it is starting to pay back the operators who have led in this field. Where can industry leaders go next, and what are the key lessons for others on how to ‘jump the curve’?
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