Telco generative AI adoption tracker

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The Telco generative AI adoption tracker is a database of announcements, trials and deployments of generative AI within telcos, listing the expected use cases across all functional areas of a telecom operator.

Last updated: May 2024

About the Telco generative AI adoption tracker

Tracker components

  1. Generative AI Telco Adoption: Aggregates and displays a variety of generative AI use cases in telecoms globally from publicly available data.
  2. Generative AI Capabilities: Categorises distinct capabilities of generative AI and assesses their usefulness and availability, based on STL’s analysis.
  3. Generative AI Use Case Taxonomy: Provides a comprehensive list of potential future applications of generative AI in telecoms, identified through STL analysis.

This tracker links to our detailed report: Gen AI: Where should telcos start?

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Cutting through the hype

Given the widespread hype surrounding generative AI, it is crucial to critically assess how telecom operators are currently deploying this technology and the potential benefits it can bring in the future.

As of May 2024, we have recorded 56 telco-specific examples of generative AI implementations from 30 different telecom operators globally. These telcos are spread worldwide, and most are larger, often multinational, operators.

Global distribution of generative AI implementations by telcos

Source: STL Partners

In our analysis of these implementations, we collected various types of data, such as whether an implementation had been fully launched, was in the trial phase, or was just an announcement (shown in graphic below), what large language model (LLM) it used, what the use case was, in what functional area of the telecom operator it was deployed, and whether it related to AI-as-a-service business model.

Status of generative AI implementations (share of implementations)

Source: STL Partners

This tracker allows us to provide a detailed and accurate overview of the current state and progression of generative AI adoption in the telecom industry, as well as future possibilities of generative AI. By providing clear insights and data-driven analysis, STL Partners helps telecom operators navigate the complexities of generative AI adoption and strategically plan their next steps.

Table of Contents

  • Executive summary
  • Current implementations of generative AI by telcos
  • Taxonomy of generative AI capabilities
  • Expected future use cases of generative AI in telcos

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Kerina Naran

Kerina Naran

Kerina Naran

Research Analyst

Kerina is a research analyst at STL Partners and is now applying her advanced research and analytical skills from an extensive background in biomedical sciences to the dynamic telecoms and technology market. Kerina joined STL Partners after obtaining a PhD in Virology and Immunology from Imperial College London.