How Zain Bahrain simplified and digitised customer engagement
How a customer care simplification and automation programme achieved the double whammy: reduced costs and improved customer experience.
Research
Defining the future telco — and what it means for operators and their partners
Creating a healthy culture
Strategy is shaped and constrained by company culture, and a company’s culture will negate a strategy if they are not complementary. We examine how TELUS Health has created and maintained an effective culture that has helped to deliver employee and customer engagement, and business results. How does it do it, and what should others learn?
Personal data: Treasure or trash?
Telefónica’s systematic and sustained push into personal data management holds valuable lessons for other telcos about building trust and credibility. The report also covers personal cloud / data plays by NTT DOCOMO and financial services company Mint.
Why fibre is on fire again
Recently, Orange passed 22 million homes, Telefónica 20 million, and AT&T is now reaching five million more every year. The Chinese have over 300 million FTTH connections. What does FTTH do for ARPU, churn, OPEX and 5G that makes it so compelling?
Network AI: The state of the art
Autonomous networks are still many years away, but AI-supported automation is a reality now, which all telcos must master to survive. What steps must telcos take to implement AI in network maintenance, optimisation and planning, and what is it worth?
Telco edge computing: Turning vision into practice
Telcos are well-placed to take advantage of the edge computing opportunity. In this report, we dive into the questions and challenges they face and how they can overcome these to succeed.
Telco economics: Network sharing in a 5G world
Passive network sharing is a well-established practice, but 5G may force telcos to consider more active network sharing to overcome financial,
technological and physical constraints. We explore 5G network sharing options and cost structures, drawing lessons from existing agreements.
Telco M&A strategies: Global analysis
Telcos with a clear focus on what they are trying to achieve will do better at the risky business of M&A. So who’s buying what, and who’s doing well?
NFV Deployment Tracker: Global review and update
SDN and NFV deployment is growing deeper but not broader: the long tail lags behind the pioneers.
5G: Why Verizon thinks differently – and what to do about it
The US operator is an enthusiastic proponent and strong early backer of 5G. Why, what does it know that is different from the norm and what should other telcos do about it?
Uber and Tesla: What telcos should do
Uber and Tesla are at the forefront of a new age of personal transportation in which wireless connectivity will play a major role. Both of these disruptors could be important partners for telcos, while offering lessons about consumer engagement, relationships with regulators and strategic thinking.
5G: ‘Just another G’ – yet a catalyst of change
Our predictions for 5G, based on our assessment of the opportunities and barriers it faces, including how and when it will impact different markets. Combined with other technologies and industry trends, 5G will change the shape of the industry, but not in the way that many expect.
Telco 2.0: Choose your future – while you still can
All telcos know they need to change. We believe the defining characteristic of those that will grow most is a clear focus on where and how they can create value beyond connectivity. This report lays out the two viable paths forward, and six steps all telcos must take in this new version of the Telco 2.0 vision.
Blockchain for telcos: Where is the money?
In this report, we outline the potential roles and business models for telcos in blockchain ecosystems for digital identity and IoT, building on examples of how companies are already using blockchain to create value.
RCS: Walking the commerce tightrope
Can the partnership between Google and telcos strike the balance between interoperability and speed of development needed to challenge Facebook and Tencent in conversational commerce?
Will a big bet on banking pay for Orange – and other telcos?
The launch of Orange Bank in November 2017 begs the question as to whether other telcos should also be pushing much deeper into financial services, as new regulation and the rise of smartphones disrupt traditional banking.
NFV Deployment Tracker: Asia takes the lead
This update to our ‘NFV Deployment Tracker’ series focuses on Asia-Pacific, alongside European and North American data to March 2018. Telcos in developed Asian markets have made a great start, and the region has outstripped Europe and North America in live SDN / NFV deployments – but can NFV scale to Asia as a whole?
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