The state of the art on work from home propositions

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Telcos were quick to respond to changing customer needs as the COVID pandemic forced all kinds of businesses to shift to remote working almost overnight. Now we outline a six-point plan for telcos to evolve their initial WFH propositions into best-in-class services that address a range of security, reliability and performance needs.

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Format: PDF filePages: 56 pagesCharts: 22Author: Ben TonerPublication Date: January 2021

Table of Contents

  • Executive Summary
    • A six point plan for embracing WFH opportunities
    • How telcos responded to ‘work going home’ in 2020
    • Two essential areas in need of development
    • What next: Considerations for different types of telco
  • Introduction
    • WFH: From survival to strategy
    • A hybrid approach is here to stay
    • The telco role: An opportunity or obligation?
    • Embracing the consumer architecture
  • The WFH journey: From initial responses to strategic opportunities
    • Uncoordinated connectivity: The initial stakeholder responses
    • Intelligent networking for WFH
    • Long term WFH: The telco opportunity
  • Telco WFH propositions today
    • How telcos are positioning WFH services
    • Consumer broadband: Overlay services for the household
    • Dedicated WFH: Made-to-measure
    • WFH as part of wider transformation efforts
  • Conclusion and recommendations
    • The innovation opportunity

Table of Figures

  • Figure 1: Ipsos MORI survey of homeworkers in the UK
  • Figure 2: The telco touchpoints in WFH service delivery
  • Figure 3: Liberty Global Q3 2020 results illustrate the impact to the business segment
  • Figure 4: Stakeholder interaction in supporting largescale WFH
  • Figure 5: Options for improving home reliability
  • Figure 6: Underlay and overlay for WFH
  • Figure 7: Four homeworker personas
  • Figure 8: WFH service options for each persona
  • Figure 9: Google Workspace – an example of initially free WFH subscriptions
  • Figure 10: Overview of the telco opportunity by business approach
  • Figure 11: Combining consumer and business products to enable WFH
  • Figure 12: Vodafone UK position both consumer and business WFH products
  • Figure 13: AT&T position home office connectivity as business continuity
  • Figure 14: Advisory measures for consumers from Ofcom, UK
  • Figure 15: Overview of service to-the-home and in-the-home
  • Figure 16: Examples of overlay services in consumer broadband products
  • Figure 17: TalkTalk Homeworker package
  • Figure 18 advertisement of German state digitalisation funds (translated)
  • Figure 19: WFH guidance from Vodafone’s small business knowledge centre
  • Figure 20: Masergy’s Work From Anywhere SD-WAN
  • Figure 21: Deutsche Telekom Volk.Homeoffice DaaS solution (translated)
  • Figure 22: Assia Equipe agent dashboard for resolving home connectivity issues

Technologies and industry terms referenced include: 5G, Enterprise Services, fibre, fixed wireless access, hybrid enterprise consumer, marketing, monitoring, SD-WAN, security, Wi-Fi 6, work from home