TRANSFORMATION LEADERSHIP
Building the adaptive organisation
What’s changing and what should we do?
In an industry characterised by constant change (new network technologies, devices, customer connectivity demands, competitors), and against a background of geopolitical and macroeconomic turmoil, growth and innovation depend on the telco’s ability to adapt efficiently and at scale. Transformation initiatives should focus on creating flexible organisations, bringing technologies, processes, and people together in a way that enables telcos to innovate, pivot, and respond as the organisational context evolves.
We believe that adaptability is an essential organisational capability for the Coordination Age. Through our research, we aim to provide inspiration for transformation leaders – wherever they sit in the organisation – to help them enhance the telco’s flexibility and ability to innovate, as well as secure necessary buy-in from stakeholders to deliver desired transformation outcomes.
Download our Transformation Leadership insights pack
WHAT CUSTOMERS SAY
Resource Hub
Articles
Telecom KPIs: What do they say about the industry
STL Partners investigates the strategic objectives and associated metrics telcos report on: Do telcos still reference the same performance metrics?
Research
The state of telco transformation
Nine change stakeholders describe their experience of telco transformation, providing insights on the change process and learnings for others that
Articles
Transformation Leadership insights pack
This document will provide you with a summary of our insights from our Transformation Leadership work.
Articles
Lessons in telecom strategy from Elisa
Elisa’s distinctive telecom strategy and leadership practices continue to drive positive outcomes for the business. In this article, we look
Research
Transitioning to techco in APAC: Priorities for success
Telecoms operators globally are attempting to transition their business model towards a “technology company” centric approach, as they seek to
Research
Vision stories: Getting the most for transformation
Change agents know that stakeholders need a picture of the future – or “vision” – to point the way for
Articles
Disruption in the telecom industry: How to grow in the enterprise space
Telecoms operators state that they have ambitions to move beyond connectivity. Being successful requires operators to make a significant departure
Research
Leveraging insight: The neglected strategic capability
Knowledge is power. So why don’t more telcos build it systematically? Expert analysis of four telco insight approaches yields 10
Webinars
Telco to techco: how to manage this transformation
All telcos are different – different markets, different resources, and different ambitions. However, they all share the need to modernise
Articles
From Telco to Techco
Telco to techco – what does it mean? The concept of changing from a telco to a techco (a telecoms
Research
Why CFOs must drive telecoms business model change
Since we first published this report in 2019, telcos have made significant investments in 5G, but value continues to shift
Articles
AI and the Future of Work
The Fourth Industrial Revolution is one of four major shifts that will have an impact on the Future of Work
