VoLTE solves the complex problem of providing voice services over a 4G mobile data network. Although it may allow 2G and 3G networks to be turned off, and their spectrum re-farmed to other networks, declining call revenues (and in some cases declining volumes) are dampening appetite to invest in VoLTE. However, with voice beyond telephony on the rise, for example through AI-powered voice assistants and video calling, can telcos use VoLTE as an opportunity to develop new IP-based voice and messaging communications offerings?
Our new research shows how telcos can slow the decline of voice and messaging revenues and build new communications services to maximise revenues and relevance with both consumer and enterprise customers. It includes detailed forecasts for 9 markets, in which the total decline is forecast between -25% and -46% on a $375bn base between 2012 and 2018, giving telcos an $80bn opportunity to fight for. It also shows impacts and implications for other technology players including vendors and partners, and general lessons for competing with disruptive players in all markets. It looks at the impact of so-called OTT competition, market trends and drivers, bundling strategies, operators developing their own Telco-OTT apps, advanced Enterprise Communications services, and the opportunities to exploit new standards such as RCS, WebRTC and VoLTE. (November 2013, Executive Briefing Service). Future Value of Voice and Messaging Cover Small