self-care Archives

Telco digital customer engagement: What makes a winning strategy?

Our research into 47 global operators reveals divergence in telcos’ levels of digital customer engagement. In this report, we examine three strategies that emerge (Digital Nascent, Multichannel and Omnichannel) and the key factors for success, drawing on lessons from case studies in banking, retail and hospitality.

Executive Briefing Service — September 2017

The ‘Agile Operator’: 5 Key Ways to Meet the Agility Challenge

What is ‘agility’ and what makes it meaningful to operators? We explored the concept and characteristics of ‘operator agility’ through 29 interviews with telco senior executives, found three main barriers and five key opportunity areas, and identified some surprising and important conclusions about both what it means and the key steps needed to achieve it.

Executive Briefing Service — April 2015

Tag: self-care

Telco digital customer engagement: What makes a winning strategy?

The ‘Agile Operator’: 5 Key Ways to Meet the Agility Challenge

Sample Reports