Metrics are an integral component of telcos’ digital and overall transformation. But what metrics are telcos using, and what metrics should they use, to measure the progress and success of their transformation initiatives? STL Partners has looked at metrics in use by three of the most advanced telcos in the world, including AT&T and Telstra, and identified the 20 that matter most.
Our new global research among enterprises and telcos shows that many telcos are ideally positioned, but underprepared, to exploit the fast emerging and evolving $50bn Enterprise Mobility opportunity. How can telcos address this gap?
Enterprises are turning to mobility to transform their operations, creating a c.$50bn ‘Enterprise Mobility’ opportunity globally. There are four levels of engagement that telcos can adopt to start to capture a share of this market, and upgrade and repurpose their internal capabilities to deliver repeatable, high volume, customer-facing growth initiatives. They need tools, technologies and partnerships to provide the deep industry knowledge and mobile workforce expertise. This will allow them to take a defined proposition to market and evolve from being “just another channel” to originators and owners of intellectual property. (December 2013, Foundation 2.0, Executive Briefing Service, Cloud and Enterprise ICT Stream).
Enterprise Mobility Framework December 2013