This report explores how UK organisations are approaching AI in communications and customer operations — the challenges they face, the use cases they prioritise, the outcomes they expect, and what they need to adopt AI with confidence. It draws on a recent STL Partners survey of 300 UK businesses across small office/home office (SOHO) businesses, small and medium-sized businesses (SMBs) and large enterprises segments.
Legacy billing systems were built for legacy telco services and are too inflexible to deliver next-generation services. We explore how operators can modernise to unlock key benefits such as cost reduction, accelerated time to market and enhanced customer experience.
We found subtle but significant shifts at the GSMA’s Mobile World Congress 2023 that show how the market’s need is changing to ‘connecting technologies’ rather than ‘connectivity’. This has deep implications for the industry and telcos in particular.
Telco 2.0: Innovators Showcase: RCS-e as Telco’s own OTT Platform Mobile CRM Case Study Presentation by Jose M Recio, Solaiemes, at the EMEA Executive Brainstorm in November 2011.
Telco 2.0: Innovators Showcase: RCS-e as Telco’s own OTT Platform Mobile CRM Case Study
A summary of the six Telco 2.0 opportunities to transform telco’s business models for success in an IP-based, post PSTN world: Core Services, Vertical Solutions, Infrastructure Services, Embedded Communications, 3rd Party Enablers, and Own Brand OTT Services. It includes an extract from the Roadmap to New Telco 2.0 Business Models, updates on latest developments, and feedback from over 500 senior TMT industry execs. (July 2011, Executive Briefing Service, Transformation Stream).
Telco 2.0 Six Key Opportunity Types Chart July 2011
Only the fit survive market changes, and evolving the business model to adapt is key. Strategy lessons for telcos and vendors alike from Boungiorno, a content aggregator that evolved to beat the shrinking portal services market. (October 2009)