STL Partners has compiled a new quarterly-updated tracker service of commercial deployments of NFV and SDN by leading telcos worldwide, providing an Excel database accompanied by an analytical report. The first update, devoted to Europe, found operators and vendors focusing on core network virtualisation and SDN/SD-WAN have so far led the way, as timelines on more systematic transformation programmes have been extended.
Building a telco based on ‘free’ open source software is theoretically highly attractive to telcos, particularly those looking to increase their control over innovation and differentiation, and/or where cost reduction is critical. This report looks at how to address the challenges, identifies practical options and choices, and how, when and why to go about open source transformation in the real world.
Blockchain has attracted a lot of hype, but what is it actually useful for? In this report and follow-up webinar, we discuss blockchain’s strengths and weaknesses as a tool to solve business problems. The report identifies seven high potential use-cases where telcos could use blockchain to cut costs and support new services, and outlines which are most likely to be implemented first and why.
An excellent customer experience is a critical part of modern business, and one that most telcos really struggle with, achieving poor customer satisfaction ratings compared to almost every other industry. We’ve looked at a sample of leading companies with high customer approval ratings in telecoms and other industries, and found surprising commonalities in their approaches to providing a great customer experience, whether in the digital or physical world. In this, the first of a series of reports, we look at what great customer service means and what it takes to deliver it.
The quality of experience delivered by mobile data networks is a key indicator of current performance, and a foundation of future prospects in digital. Our MobiNEX ranking, updated with data from H2 2016, compares 80 operators across 25 countries. Over the past six months we have seen some big changes, particularly in China and the UK.
The Consumer Internet of Things (IoT) market could be huge, but hasn’t yet taken off. We look at why, analysing leading telcos’ and others strategies to date (including DTAG, Orange, and Telefonica), and outline a strategy for how telcos could play a major role by solving some of the key problems.