|Summary: Facebook has launched ‘Facebook Home’, technically a shell around the Android OS, that in theory creates valuable new advertising inventory on the screens of users’ phones. What will its impact be in practice for Facebook, and on Google, mobile operators, and other device manufacturers? (April 2013, Foundation 2.0, Executive Briefing Service, Dealing with Disruption Stream.)|
Below is an extract from this 15 page Telco 2.0 Briefing Report that can be downloaded in full in PDF format by members of the Telco 2.0 Executive Briefing service and the Dealing with Disruption Stream here. We’ll also be discussing the impact of ‘OTT’ and internet player services on other industries at our Executive Brainstorms on London (5-6 June) and Dubai (12-13 Nov). Non-members can subscribe here and for this and other enquiries, please email email@example.com / call +44 (0) 207 247 5003.
On April 4th 2013, Mark Zuckerberg, Facebook’s CEO, launched a new mobile service named Facebook Home. In this executive briefing we examine the new service especially in regard to the impact on Facebook and other players in the mobile value chain.
What is Facebook Home?
Facebook has essentially rewritten the Android user experience giving its services prominence. Technically, it is a shell around Android. In computing circles, this is nothing new. The first version of Windows was effectively a shell above MS-DOS and most versions of the open source Linux have various shells that can be installed.
Facebook Home consists of three main features:
Figure 1 – Facebook Home ‘Coverfeed’
Source: Facebook Home Marketing Material
This feature turns the phone’s home screen into a Facebook news feed, continually updated as friends advertise their status and advertisers promote their wares. Interestingly, none of images show the signal strength, battery life and network operator indicators features on traditional phones.
Figure 2 – Facebook Home ‘Chat Heads’
Source: Facebook Home Marketing Material
The unimaginatively named ‘Chat Heads’ is basically a messaging service with very similar features to iMessage. ChatHead-to-Chathead messages are sent on the Facebook network free of charge and if a user is not on Chathead then a SMS message is sent. Presumably at some date in future, this feature will be integrated with the desktop version of Facebook, probably with Voice calling features. Basically, it is a competitor to both traditional MNO voice and messaging services and OTT players such as WhatsApp.
Figure 3 – Facebook Home ‘Applauncher’
Source: Facebook Home Marketing Material
The ‘AppLauncher’ feature is pretty self explanatory and provides access to non-Facebook services. The feature is neither earth shattering in its beauty nor its UI innovation, but Facebook has chosen this approach for a reason.
The advantage for Facebook of AppLauncher is that it can collect more data on other companies’ applications, even those where the users do not use Facebook Login.
Our consistent view of Facebook is that justifying a sky-high valuation is its biggest problem. Significant actual or realistically anticipated revenue growth is essential to support even our maximum valuation of $30Bn. Facebook current enterprise valuation (EV) is US$54bn which is calculated from a market capitalisation of US$64Bn less US$10Bn in cash. Nothing has substantially changed to alter our view and therefore we still believe Facebook is overvalued.
In our view the development of Facebook Home is effectively an admission that a mobile application alone will not deliver enough revenues. The stagnation of its share price indicates that the stock market is not really convinced at the moment by Facebook’s prospects.
Figure 4 – Facebook Vs Google Valuations
Mark Zuckerberg said in the Facebook Home launch event that Android users spent on average 23% of their time using the Facebook application. At first glance, this appears to be quite a large figure, and it deserves a little attention:
- Does this figure include the huge base of Chinese Android users where Facebook is banned or is it just a USA figure?
- How does Facebook know time spent on other applications?
- Is it actual traffic or service based? Does Facebook include more traditional phone applications such as voice and messaging in the figure?
Despite these vagaries, Facebook with its Facebook Home service is effectively making the phone available 100% of the time to advertisers and thereby vastly increasing its inventory.
The value of this inventory is a completely different matter. Increasing supply without an associated increase in demand from brands will only depress unit pricing. Increased demand will only be brought about when the effectiveness of the advertising is proven to the brands. For Facebook, and the nascent mobile advertising industry overall, this is the greatest challenge: proving the effectiveness of mobile advertising to brands so that demand sharply increases.
The other side of the equation is distribution – how can Facebook Home gather as many users as possible? We see three possible answers:
- By preloading on certain handsets. One of the launch partners is HTC and the Facebook Home shell will be available on some of their models in the USA on AT&T and in parts of Europe on the Orange network. This is the tried and tested ‘slowly but surely’ approach to distribution: convince OEM’s and MNO’s that the Facebook approach adds value and let them bundle the service with hardware and access packages.
- By making the Facebook Home application available in the various App Stores. At the launch, Facebook indicated that the application would be rolled out gradually on a device-by-device basis. This is a major problem with Android fragmentation because developers effectively have to customise each Application for each individual device. Data from Google indicates the level of fragmentation. This data shows two axis of fragmentation: android version and screen size. But there is an additional axis which is the specific OEM API’s which vary by manufacturer and device. Of course, the user also has to be convinced to download the application.
- By making Facebook Home the only way to access Facebook on Android. This was not mentioned at launch, but is the fastest way to ensure adoption. The big risk is of course that users do not like Facebook Home and prefer the old application. The more casual the Facebook user, the higher the risk of them not liking the persistent nature of Coverfeed and therefore Facebook risks alienating these users and driving them to consider alternate social networks.
Overall, it is our view that Facebook have taken a conservative approach to distribution, but if the data from early adopters is positive then Facebook could shift to the far more aggressive third option.
Privacy concerns: a big issue or not?
Facebook was noticeably silent at the launch event around what data they would be collecting from the service and adding to their social graph or profile of their customers. There are significant privacy concerns with Facebook in some parts of the market that have been illustrated by Om Malik, for example. Facebook Home only strengthens the need for transparency around personal data which we will be exploring further at the EMEA Executive Brainstorm, 5-6 June 2013 in London.
Our view is that Facebook’s current privacy strategy of “Do it now, ask permission later” is fatally flawed and unsustainable. We are already seeing in the marketplace competitors, especially Apple and Microsoft, adopting different stances and the regulators are taking an interest. Change is coming to “Wild West of Internet Privacy” and both Google and Facebook may not like the new sheriffs.
Brendan Lynch, Chief Privacy Officer, Microsoft:
“Because consumers are telling us they care a lot about privacy, there are market forces at play. And we will see a lot more innovation in the privacy space. Our marketing campaign has become an evolution of that – consumers are telling us they are concerned about how data is being used online.” (See here.)
Nellie Kroes, Vice President of the European Commission:
“because of the high value attached to privacy, we are less shocked by default settings that are restrictive than by those which are wide open – especially as regards more vulnerable users. In line with this, we are working with industry to improve the ways default privacy settings can protect children.” (See here.)
To read the note in full, including the following sections detailing additional analysis…
- How many users can Facebook Home acquire?
- Cheap and Cheerful is a good way to experiment
- Impact on other players
- Google: how to manage the threat to Android?
- Device Manufacturers: more difficult questions to address
- Operators: must accelerate mobile advertising plans
…and the following figures…
- Figure 1 – Facebook Home ‘Coverfeed’
- Figure 2 – Facebook Home ‘Chat Heads’
- Figure 3 – Facebook Home ‘Applauncher’
- Figure 4 – Facebook Vs Google Valuations
- Figure 5 – Facebook Active Users
- Figure 6 – Facebook Mobile Users – distribution by OS
- Figure 7 – The Rise and Fall of HTC Revenues