Organisational foundations for responsible AI

£3,000.00 excl VAT

Telcos must take steps internally to become companies underpinned by AI. We look at implications for the organisation, its people and AI governance processes and tools to responsibly root this transition.

Description

Format: PDF filePages: 39 pagesAuthor: Charlotte PatrickPublication Date: August 2024

Table of Contents

  • Executive Summary
    • The need for change
    • Recommendations
    • Next steps
  • Introduction
  • Creating a top-level vision for responsible AI and risk
    • Creating guiding principals
    • Risk management and mitigation
    • Measurement and monitoring
    • Example of a top-level vision for AI from Telefónica
  • Developing an AI governance program
    • Running a successful AI governance program
    • Meeting expected AI regulations
    • Ethics committee and board-level oversight
    • AI governance framework
    • Example of an AI governance process from Telefónica
  • Empowering organisation-wide people change
    • Building an in-house AI skill set
    • Cultural change
    • Leadership skills needed to build/maintain an AI culture
    • Training
  • Deployment of supporting tools
  • Conclusion
  • Index

Table of Figures

  • Figure 1: Successful deployment of telco AI
  • Figure 2: Categories within telco guiding principles
  • Figure 3: The range of measurements required to support AI deployment
  • Figure 4: Summary of the main sections of the EU AI Act
  • Figure 5: AIGA AI governance lifecycle
  • Figure 6: Telefónica’s operating model for responsible AI and governance
  • Figure 7: Drivers of organisational change
  • Figure 8: Four AI training goals
  • Figure 9: Telefónica’s six-module training course
  • Figure 10: Tools to support AI deployment in the telco

 

Technologies and industry terms referenced include: accenture, AI, AI ethics, AT&T, Bell Canada, BT Group, Cybersecurity, deployment, Deutsche Telekom, Elisa, EU AI Act, Gartner, Governance, Hyperscalers, ISO/IEC 42001, ML, NOC, Orange, Rakuten Symphony, regulations, security, stakeholders, Swisscom, Telefónica, Telia, Telstra, tools, training, University of Turku, Verizon