As society becomes ever more dependent on connectivity, telcos face a growing risk of being regulated like traditional utility companies. This report details how operators can avoid falling into “the utility trap” and drive growth in the next decade.
Recent pressure on telecoms spending from larger enterprises has led telcos to put more focus on the fast-growing and dynamic small and medium business segment, but telcos need to properly understand how best to service this segment if their efforts are to bear fruit.
Telcos and policymakers need new metrics to power evidence-based decisions. New tools and data sources can help build greater understanding and transparency in telecoms.