Scope 3 represents the bulk of telcos’ greenhouse gas emissions which arise from operators’ upstream and downstream activities and are the hardest to address. In this report, we present three steps that telcos can take to successfully measure and curtail their value chain emissions.
To achieve their net-zero targets, telcos must be proactive in finding mechanisms to embed sustainability in their decision-making. Singtel shows how this can be done through three initiatives focused on scenario planning, carbon accounting and disclosures.
The maturity of telco automations in the network OSS and BSS varies significantly. Some telcos are reporting significant headcount reductions from mature automations while others are still in the early stages of simple automation deployments. There are important steps telcos must consider if they are to reach maximum automation.
The first commercial deployments of open RAN networks have been announced. But operators are unsure whether to deploy quickly for first-mover advantage or play it safe and wait for more proof points. We explore the causes of open RAN inertia and how operators can get deployments back on track.
How can operators apply best practice principles from the cloud and leading operators as they plan their metro network for growth?
AI, coupled with a data-centric approach and automation, looks like it is starting to pay back the operators who have led in this field. Where can industry leaders go next, and what are the key lessons for others on how to ‘jump the curve’?
Our research into 47 global operators reveals divergence in telcos’ levels of digital customer engagement. In this report, we examine three strategies that emerge (Digital Nascent, Multichannel and Omnichannel) and the key factors for success, drawing on lessons from case studies in banking, retail and hospitality.