Generative AI is expected to create significant value across the telecommunications industry. To capitalise on the opportunity, telcos must build new skills across their organisations. Getting this right is critical given the scale of implementation challenges and the significance of impact on how employees work.
Tag: Gen AI
The maturity of telco automations in the network OSS and BSS varies significantly. Some telcos are reporting significant headcount reductions from mature automations while others are still in the early stages of simple automation deployments. There are important steps telcos must consider if they are to reach maximum automation.