Improving customer experience has been a focus for telcos for almost 20 years, but there is still some way to go. This research looks at how A3 is helping telcos today and how it can address key challenges in future.
Based on discussions with 40 service providers (SPs) this report explores the challenges, priorities, strategies and best practices they identified around reducing carbon emissions.
As telecoms operations become increasingly softwarised, network functions are getting broken down into their individual parts, and reassembled as an essential part of the IT stack for industry-specific applications and services. In this disaggregated telco value chain, is there anything left that is distinctively ‘telco’?
Telcos should embrace sustainability not just as a PR goal, but as a new heart to their purpose and strategy in the Coordination Age. By doing so they can unite and motivate employees, customers, investors and partners, and reignite growth and innovation.
As SD-WAN matures the relative strengths and opportunities for telcos and vendors are becoming clearer. Where should telcos focus, and how will that affect their choice of SD-WAN platform?
We spoke to Telefónica about its 10 year experience of building a data monetisation business (previously called LUCA). This deep dive into its strategy, organisational structure and the products developed highlights what it takes to succeed in this challenging market.