The provision of Location Insight Services (LIS) represents a significant opportunity for Telcos to monetise subscriber data assets. This report examines the findings of a survey conducted amongst representatives of key stakeholders within the emerging ecosystem, supplemented by STL Partners’ research and analysis with the objective of determining how operators can release the value from their unique position in the location value chain.
The report concentrates on the Location Insight Services (LIS), which leverage the aggregated and anonymised data asset derived from connected consumers’ mobile location data, as distinct from Location Based Services (LBS), which are dependent on the availability of individual real time data.
The report draws the distinction between Location Insight Services that are Person-centric and those that are Place-centric and assesses the different uses for each data set.
In order to service the demand from specific use cases as diverse as Benchmarking, Transport & Infrastructure Planning, Site Selection and Advertising Evaluation, operators face a choice between fulfilling the role of Data Supplier, providing the market with Raw Big Data or offering Professional Services, adding value through a combination of location insight reports and interpretation consultancy.
The report concludes with a comparative evaluation of options for operators in the provision of LIS services and a series of recommendations for operators to enable them to release the value in Location Insight Services.
Location data – untapped oil
The ubiquity of mobile devices has led to an explosion in the amount of location-specific data available and the market has been quick to capitalise on the opportunity by developing a range of Location-Based Services offering consumers content (in the form of information, promotional offers and advertising). Industry analysts predict that this market sector is already worth nearly $10 billion.
The vast majority of these Location Based Services (LBS) are dependent on the availability of real time data, on the reasonable assumption that knowing an individual’s location enables a company to make an offer that is more relevant, there and then. But within the mobile operator community, there is a growing conviction that a wider opportunity exists in deriving Location Insight Services (LIS) from connected consumers’ mobile location data. This opportunity does not necessarily require real time data (see Figure 9). The underlying premise is that identification of repetitive patterns in location activity over time not only enables a much deeper understanding of the consumer in terms of behaviour and motivation, but also builds a clearer picture of the visitor profile of the location itself.
Figure 1: Focus of this study is on Location Insight Services
- As part of our Telco 2.0 Initiative, we have surveyed a number of companies from within the evolving location ecosystem to assess the potential value of operator subscriber data assets in the provision of Location Insight Services. This report examines the findings and illustrates how operators can release the value from their unique position in the location value chain.
Location Insight Services is a fast growing, high value opportunity
The demand is “Where”?
For operators to invest in the technology and resources required to enter this market, a compelling business case is required. Firstly, various analysts have confirmed that there is a massive latent demand for location-centric information within the business community to enable the delivery of location-specific products and services that are context-relevant to the consumer. According to the Economist Business Unit, there is a consensus amongst marketers that location information is an important element in developing marketing strategy, even for those companies where data on customer and prospect location is not currently collected.3
Figure 2: Location is seen as the most valuable information for developing marketing strategy
Source: Mind the marketing gap – A report from Economist Business Intelligence Unit
Scoping the LIS opportunity by industry and function
In order to understand the market potential for Location Insight Services, we have considered both industry sectors and job functions where insights derived from location data at scale improve business efficiencies. Our research has suggested that Location Insight Services have an application to many organisations that are seeking to address the broader issue of how to extract the benefits concealed within Big Data.
A recent report from Cisco concentrating on how to unlock the value of digital analytics suggested that Big Data has an almost universal application and
|“Big Data could help almost any organization run better and more efficiently. A service provider could improve the day-to-day operations of its network. A retailer could create more efficient and lucrative point-of-sale interactions. And virtually any supply chain would run more smoothly. Overall, a common information fabric would improve process efficiency and provide a complete asset view.”|
Our research suggests that the following framework facilitates understanding of the different elements that together comprise the market for non-real time Location Insight Services.
The matrix considers the addressable market by reference to vertical industry sectors and horizontal function or disciplines.
We have rated the opportunities High, Medium and Low based on a high level assessment of the potential for uptake within each defined segment. In order to produce an estimate of the potential market size for non-real time Location Insight Services, STL Partners have taken into account the current revenue estimates for both industry sectors and functions.
Figure 3: Location Insight Market Overview (telecoms excluded)
- Executive Summary
- Location data – untapped oil
- Location Insight Services is a fast growing, high value opportunity
- Scoping the LIS opportunity by industry and function
- Location Insight Services could be worth $11bn globally by 2016
- Which use cases will drive uptake of LIS?
- Use cases – industry-specific illustrations
- How should Telcos “productise” location insights services?
- Operators are uniquely placed to deliver location insights and secure a significant share of this opportunity
- What is the operator LIS value proposition?
- Location insight represents a Big Data challenge for Telcos.
- There is a demand for more granular location data
- Increasing precision commands a premium
- Meeting LIS requirements – options for operators
- What steps should operators take?
- Methodology and reference sources
- Appendix 1 – Opportunity Sizing
- Figure 1: Focus of this study is on Location Insight Services
- Figure 2: Location is seen as the most valuable information for developing marketing strategy
- Figure 3: Location Insight Market Overview (telecoms excluded)
- Figure 4: The value of Global Location Insight Services by industry and sector (by 2016)
- Figure 5: How UK retail businesses use location based insights
- Figure 6: Illustrative use cases within the Location Insights taxonomy
- Figure 7: How can Telcos create value from customer data?
- Figure 8: Key considerations for Telco LIS service strategy formulation
- Figure 9: Real time service vs. Insight
- Figure 10: The local link in global digital markets
- Figure 11: Customer Data generated by Telcos
- Figure 12: Power of insight from combining three key domains
- Figure 13: Meeting LIS Requirements – Options for Operators