Enabling customer centricity in enterprise networks through NaaS
Analysing the relationship between NaaS implementation and customer success metrics in enterprise network services
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Analysing the relationship between NaaS implementation and customer success metrics in enterprise network services
AI will create large potential opportunities for telcos in connectivity and use case enablement. But telcos must manage expectations and prioritise their investments carefully.

This report assesses the impacts of delays in data centre construction on operational financial metrics, budget and internal rate of return, and examines the role of effective reporting in ensuring on-time delivery.
The range of optional additional features in 5G has expanded massively since previous generations. This report covers the technology, use cases and timelines for six of the less-discussed domains of 5G evolution – RedCap, sidelink, URLLC and time-sensitive networking, drone connectivity, precise positioning and real-time communication.
The development of agents underpinned by data and knowledge assets looks set to be a major challenge for telcos. It may take up to ten years for telcos to truly master agents, but they will be key to the realisation of fully autonomous networks.
Trusted intelligence is crucial for operators in progressing to Level 4+
autonomous networks. This research explores the role of digital twins, agentic AI and operator knowledge in achieving trusted intelligence.