Customer Experience: An IT View of Telco 2.0 Vodafone Group CIO Albert Hitchcock describes the world’s biggest carrier by revenue’s massive IT transformation program. Presentation from EMEA Brainstorm, November 2011. Building Vodafone’s internal cloud
Customer Experience: Back to the Future of Voice. Colin Lees of BT on the future of the UK voice service and the transformation of BT’s service platform. Presentation from EMEA Brainstorm, November 2011. (November 2011, Executive Briefing Service, Cloud & Enterprise ICT Stream) Network transformation across BT
Customer Experience: Delivering the Product Experience. Tribold VP Ernest Margitta presents a case study of how to defeat “product and service management chaos” at Sky TV. Presentation from EMEA Brainstorm, November 2011 The product defines the experience
Customer Experience: Orange Devices Experience. Yves Maitre, SVP Mobile Multimedia & Devices, on evolving from the walled garden to the app store to the “digital coach”. Presentation from EMEA Brainstorm, November 2011.
Orange devices, 1995-2011
Telco 2.0: Innovators Showcase: BlueVia Update. Presentation by James Parton, Head of BlueVia Marketing, Telefonica, at the EMEA Executive Brainstorm in November 2011.
Telco 2.0: Innovators Showcase: RCS-e as Telco’s own OTT Platform Mobile CRM Case Study
Customer Experience 2.0: Learning from Amazon?, Presentation by Phil Laidler, Director, Consulting, STL Partners. Can we learn from Amazon, or are we facing the fall of the Telco Empire at the hands of the OTT Invaders? Presented at EMEA Brainstorm, November 2011. Fall of the Telco Empire?