Connect and protect: Telcos’ avenues of growth in consumer cybersecurity

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Consumers need protection from fast-evolving cyber threats. Telcos are in a position to deliver credible solutions to this attractive market, building both increased consumer loyalty and new revenue streams.

Description

Format: PDF filePages: 43Author: Kerina Naran, Marina KoytchevaPublication date: May 2025

 

Consumers need protection from fast-evolving cyber threats; telcos have ‘a right to play’ and are in a position to deliver. This report explores telecom operators’ current role in consumer cybersecurity and provides recommendations for telcos on how to expand that further. We analyse the consumer offerings of key operators globally and highlight six types of propositions, from all-in-one packages to cyber insurance.

Table of contents

  • Executive summary
  • The cyber threats consumer face
  • Telcos’ cybersecurity solutions for consumers
    • All-in-one solutions
    • Standalone solutions
    • Child safety
    • Cyber insurance
    • Education
  • Partnerships
  • Conclusions and recommendations

 

Technologies and industry terms referenced include: A1, Airtel, Anti-fraud, AT&T, Bouygues Telecom, child safety, consumer, cyber insurance, cybercrime, Cybersecurity, data protection, Deutsche Telekom, digital, e&, KPN, malware, MTN, online safety, Orange, partnerships, phishing, Quantum, ransomware, scams, security and safety, SK Telecom, StarHub, Telco, Virgin Media O2