Orange Live Intelligence: Scaling adoption and commercialisation of AI

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Orange has been one of the most ambitious and innovative telcos in scaled internal adoption of generative AI and development of enterprise solutions. How did it build an AI platform with more than 100,000 users and 100 enterprise customers in three years?

A three-pillar AI strategy

Orange’s AI strategy aligns with the company’s Trust the Future pillars, and is underpinned by the Live Intelligence platform

  1. Customer intimacy: Build a deep understanding of customer needs and enable seamless and useful interactions
  2. Innovative growth: Commercialise AI-based solutions for Orange customers through the enterprise-facing Live Intelligence platform
  3. Excellence at scale: Develop deep AI expertise and widely democratised use of AI tools across Orange’s employee base

Live Intelligence adoption KPIs

Live Intelligence timeline and overview

The internal GenAI platform (formerly called Dinootoo), launched in 2023, provides employees with secure access to multiple LLMs. It provides secure access to multi-lingual document analysis, software development, translation, content drafting, customer experience tools, etc.

The launch of Live Intelligence commercialised Dinootoo’s capabilities in a secure, multi-LLM platform for business and public sector customers. It exposes capabilities used internally in Orange, including a curated and managed set of AI assistants. In March 2026, it also launched a capability for customers to securely build their own AI assistants and agents in partnership with LangChain.

Orange has forged a range of strategic partnerships to develop leading infrastructure for AI:

  • Embedded Mistral AI into Live Intelligence and Orange B2B connectivity services from 2025
  • Partnership with OpenAI to deploy its advanced models within Orange’s local infrastructure, enabling greater sovereignty for customers
  • Collaboration with LangChain enabling enterprise customers to develop their own agents within the Live Intelligence platform

Live Intelligence timeline

Technologies and industry terms referenced include: , , , , , , , , , , , , , ,

Amy Cameron

Author

Amy Cameron

Research Director

Amy works with world-leading operators and tech companies to define opportunities and strategies in the B2B and AI fields. She leads STL Partners’ research into application of AI in telecoms, as well as the Growing Enterprise Revenues research stream.

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