AI transformation: Insights for telcos from Amdocs analyst event
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At its September 2025 analyst event, Amdocs outlined how it is transforming to support its view of where the telecom industry will go next, particularly in the context of AI, and demonstrated a techco playbook of change. What can telcos learn from its approach?
Description
Format: PDF filePages: 9Author: Nicola WarrenPublication date: October 2025
At its recent analyst event, Amdocs shared how it is leveraging GenAI to transform its internal operating model and to enable rapid service innovation. Its approach offers valuable takeaways for telcos on the verge of AI transformation.
Our insight covers the following key points:
- What will telcos do next?
- Internal AI transformation
- Preparing to solve telco future needs
- AI in current offerings
- AI agents as part of customer experience
- A vision of MVNOs
- Preparing to solve needs of other sectors
- What can telcos learn from Amdocs approach?
Technologies and industry terms referenced include: agentic AI, AI, Amdocs, AWS, customer experience, data, Deutsche Telekom, Generative AI, Google Cloud, microsoft, MVNOs, nvidia, T-Mobile, techco, Telco, transformation
