This report explores how UK organisations are approaching AI in communications and customer operations — the challenges they face, the use cases they prioritise, the outcomes they expect, and what they need to adopt AI with confidence. It draws on a recent STL Partners survey of 300 UK businesses across small office/home office (SOHO) businesses, small and medium-sized businesses (SMBs) and large enterprises segments.
2025 has seen renewed industry enthusiasm towards edge computing. Our latest industry survey examines these evolving perspectives, capturing insights from stakeholders across the ecosystem on a range of pressing topics.
A strategic overview of our small and medium business survey results intended to deliver guidance for solution providers seeking to capitalise on the growing SMB cybersecurity trend.
To move from pipe to platform, telcos must take on a new role as a strategic enabler of their customers’ transformation. Drawing on a recent survey of 1,214 enterprises, this report explores how telcos can effectively evolve by offering managed cloud services to unlock longer-term B2B growth opportunities.
Our research into 47 global operators reveals divergence in telcos’ levels of digital customer engagement. In this report, we examine three strategies that emerge (Digital Nascent, Multichannel and Omnichannel) and the key factors for success, drawing on lessons from case studies in banking, retail and hospitality.