In this report, we update our model of the financial value of adding AI, analytics and automation (A3) into a telco’s processes. This report focuses on the impact A3 can have in the BSS, channels, marketing and sales, and has a particular focus on the impact of new GenAI capabilities in these areas.
This report analyses the positioning of each of the three hyperscalers – AWS, Google Cloud and Microsoft Azure – in the telco vertical (outside of China). We assess how successful they have been at convincing telcos to migrate their business to the public cloud.
Partnering offers telcos a way to unlock innovation and uncover monetisation opportunities to help fuel business growth. However, this requires telcos to embrace a different approach to partnering strategy and a more open, trusting mindset.
Legacy billing systems were built for legacy telco services and are too inflexible to deliver next-generation services. We explore how operators can modernise to unlock key benefits such as cost reduction, accelerated time to market and enhanced customer experience.
Fixed operators see network disaggregation as a way to reduce deployment and operational costs, remove vendor lock-in, and combine residential, business and other types of access into a single infrastructure. This report examines progress and learnings from early movers.
The maturity of telco automations in the network OSS and BSS varies significantly. Some telcos are reporting significant headcount reductions from mature automations while others are still in the early stages of simple automation deployments. There are important steps telcos must consider if they are to reach maximum automation.
The pace of GAI development over the last 12 months raises questions for telcos around what else is coming down the track in analytics, AI and automation. How should they respond to GAI, thing as customer, decision intelligence and digital immunity, among others?
We found subtle but significant shifts at the GSMA’s Mobile World Congress 2023 that show how the market’s need is changing to ‘connecting technologies’ rather than ‘connectivity’. This has deep implications for the industry and telcos in particular.
We evaluate how the concept of agility has changed, its relevance to telecoms and what telco operators are doing to transition to more agile operating models to capture new monetisation opportunities.
Changing telcos’ systems from a legacy to a virtualised model is a bit like building an autonomous car from a moving steam locomotive. In this report, we look at the relationship between NFV (Network Functions Virtualization) and OSS (Operations Support Systems), and the difficulties that operators and the developer community are facing in migrating from legacy OSS to NFV-based methods for delivering and managing communications services.
The early high hopes for SDN and NFV have given way to the realization that the road to cloud-telco ‘heaven’ is strewn with ‘infernal’ rocks and pitfalls. We present the “devil’s advocate’s” (i.e. an extremely sceptical) view of NFV set out in eight indictments. We then examine the argument for the defence.